Poor Customer service from Vultr.
So I have side business, which uses VPS around the globe, and one of the providers, I use is vultr.
Initially I thought they were great, but no just after a year of using them - they are unbelievably bad.
So one of the incidents was they emailed me to say they were rebooting one of my VPSs (last year around xmas time) - fine. Except they rebooted it 9 hrs ahead of schedule!! This was not good, as this particular server needed my to manually type in a password for a SSL cert for Apache to run.
Luckily, nagios and site 24x7 caught the reboot and emailed me. I asked for an explanation on why it was rebooted ahead of schedule, and nothing happened. No reply, no acknowledgement and no ticket was raised.
I raised a ticket to complain, and within an hour, someone had trashed my VPS.
I had to re-install, and then I find out that port 25 is blocked (telnetted to several providers e.g. yahoo, gmail)
I emailed them and they said yup - we have port 25 blocked... Since FUCKING WHEN!? They didn't even inform me. The server that was trashed was a payments server which emailed new users their account data. If it didn't email the users, they would want refunds.
This was costing me sales.
I was not happy.
So they then replied to the support ticket about port 25 being blocked, with some crap about verifying my identity with a credit card and govt issued ID.
I replied: Why was I not informed when you blocked me? and why was this initially blocked?
I don't expect any reply from them or the ticket to be just closed without a response. I am FUMING!
My advice is, if you are running a business, don't use Vultr..... their customer support will lose you business!
So I have side business, which uses VPS around the globe, and one of the providers, I use is vultr.
Initially I thought they were great, but no just after a year of using them - they are unbelievably bad.
So one of the incidents was they emailed me to say they were rebooting one of my VPSs (last year around xmas time) - fine. Except they rebooted it 9 hrs ahead of schedule!! This was not good, as this particular server needed my to manually type in a password for a SSL cert for Apache to run.
Luckily, nagios and site 24x7 caught the reboot and emailed me. I asked for an explanation on why it was rebooted ahead of schedule, and nothing happened. No reply, no acknowledgement and no ticket was raised.
I raised a ticket to complain, and within an hour, someone had trashed my VPS.
I had to re-install, and then I find out that port 25 is blocked (telnetted to several providers e.g. yahoo, gmail)
2016-01-26 01:23:24 1aNsLs-00006F-1a alt1.gmail-smtp-in.l.google.com [2a00:1450:4010:c08::1a] Network is unreachable
2016-01-26 01:25:31 1aNsLs-00006F-1a alt1.gmail-smtp-in.l.google.com [64.233.165.27] Connection timed out
2016-01-26 01:25:31 1aNsLs-00006F-1a alt2.gmail-smtp-in.l.google.com [2404:6800:4003:c02::1b] Network is unreachable
2016-01-26 01:27:38 1aNsLs-00006F-1a alt2.gmail-smtp-in.l.google.com [74.125.68.27] Connection timed out
2016-01-26 01:27:38 1aNsLs-00006F-1a alt3.gmail-smtp-in.l.google.com [2404:6800:4008:c07::1a] Network is unreachable
2016-01-26 01:29:45 1aNsLs-00006F-1a alt4.gmail-smtp-in.l.google.com [173.194.72.27] Connection timed out
I emailed them and they said yup - we have port 25 blocked... Since FUCKING WHEN!? They didn't even inform me. The server that was trashed was a payments server which emailed new users their account data. If it didn't email the users, they would want refunds.
This was costing me sales.
I was not happy.
So they then replied to the support ticket about port 25 being blocked, with some crap about verifying my identity with a credit card and govt issued ID.
I replied: Why was I not informed when you blocked me? and why was this initially blocked?
I don't expect any reply from them or the ticket to be just closed without a response. I am FUMING!
My advice is, if you are running a business, don't use Vultr..... their customer support will lose you business!
